Frequently Asked Questions

When opening any type of account with us, we simply require you to also have a primary savings account with a $5 minimum deposit. You can get started here!

We are a full-service financial institution and can help you with all of your banking needs! Don’t believe us? Check out our offerings here:

Savings Accounts
Checking Accounts
Loans
Credit Cards
Investment Services
Insurance Services
Business Services

Not to apply... however, any loan account you open with us does require that you open and maintain a primary savings account with a $5 minimum deposit. Learn more about our loans program here.

Most likely! There’s a good chance you either live in an area or work for an employer that qualifies you for a Skyla membership. If not – no worries! You can join through our partner association, the American Consumer Council (ACC) (but don't worry - we'll handle this for you!) Open your account today!

Enroll or call a customer service representative at 704.375.0183. You may also visit any of our branches.

There sure is! You can download our app through Google Play or the App Store for free.

We encourage you to check out the avenues to send money from your account via Zelle and member-to-member transfers within Digital Banking.

We have an intuitive online experience, which makes it easier and faster to pay bills. Learn more about our Bill Pay program here.

Give us a call at 704.375.0183 or contact us.

Our routing number is 253075028. You can also always find it at the top and bottom of any page of the Skyla website!

Ready to receive your e-statements? Let's get you set up so you can view your e-statements immediately. It's super easy.  You can do this through the desktop or the mobile app.

Any of our locations can print you a cashier’s check for $5 per check, with a minimum of $100. Please visit our locations page to find a branch near you.

No problem! You can change your pin number through Skyla's Digital Banking under Card Management > Card Controls. 

If you have a lost or stolen card, DO NOT report lost or stolen cards through email. Please report your card through Online or Mobile Banking, or by contacting us at 704.375.0183.

If you think you may have just misplaced your card and need time to look for it, log in to Digital Banking and use the Self Service tab to Block Card.

You should receive your mailed card in 7-10 business days. Or - if you’d like it faster - stop by any of our branches to get an instantly issued card (it will cost $10 to replace a lost card).

You can find your closest location and their hours on our locations page.

Yep! All of our branch locations have a notary available. For a full list of services at each of our locations, please visit our locations page.

Our Central and Matthews branches all have coin machines available for Skyla customers’ use. For directions, please visit our locations page.

We have quite a few Skyla ATMs across the area. For a full list, visit our locations page. Not close to a Skyla ATM? Avoid paying a surcharge fee by visiting any CashPoints ATM. Your first 6 non-Skyla ATM withdrawals per month are free (does not include the machine surcharge). For a full list of no-surcharge ATMs throughout North Carolina, check out this locator.

Yep! Wire transfers can be done through Skyla's Digital Banking. Navigate to Self Service > Domestic or International Wire. Follow the instructions provided to complete the process.

Skyla welcomes the opportunity to sponsor community initiatives. Please download, complete, and submit our Community Contribution Request form found on our In the Community page at least 60 days before the donation is needed.

Through our Community Grant Program, we’re proud to support the needs of our surrounding community by providing grants to local organizations. For consideration, download, complete, and submit the Letter of Inquiry no later than October 1. To learn more, visit our In the Community page.

Each May, Skyla awards 20 $5,000 Herman Hoose Scholarships. Each scholarship is awarded to a deserving student who is graduating from high school in the current school year and enrolls in an institution of higher education for the fall of that same year. To learn more, visit our In the Community page.